Frequently Asked Questions
Browse our Frequently Asked Questions to learn more about Medikyu.
What kind of notifications will I get from Medikyu?
Medikyu can let you know when it is time to take a pill and when you missed your dose. You can also get access to someone else’s device as an approved third party, and receive notifications when pills are taken or missed.
How do I get the app?
What kind of phone do I need to receive notifications from Medikyu?
You will need a smartphone running Android (4.0 or later) or iOS (7.0 or later). However, you can still get notifications via text message if you do not have a smartphone.
Can Medikyu dispense any type of pill?
Yes, Medikyu can dispense pills of any shape, size, or texture. The Medikyu Multi can even hold up to a month's supply of 7 prescriptions, vitamins, or supplements.
Do I need WiFi to use Medikyu?
Medikyu can operate without WiFi. Medikyu sends notifications and tracks data via Bluetooth. Just sync Medikyu device with your phone at set-up and you're all set.
How is Medikyu powered?
Medikyu is powered by a rechargeable battery using a micro USB standard charger that we will provide. The battery should last about 6-8 months on a single charge depending on activity.
How can I get my pills if the battery dies?
If the battery loses power, you can open your Medikyu as usual. However, those doses may not sync with your mobile app portal.
Is Medikyu hard to set up?
We have designed Medikyu so that people of all ages can operate it. When your Medikyu ships, it will include a starter guide to make the setup process easier.
I have a great story about my Medikyu. How can I share it?
We would love to hear it! Please email us at firstname.lastname@example.org
Is my health data secure with Medikyu?
Yes, not only is your account password-protected, but we also have HIPAA-compliant safeguards in place to ensure that your health data will only be accessible to you and your designated loved ones.
What do I get when I order Medikyu?
You will receive a Medikyu smart cap, the charging cord, and starter guide, as well as access to your medication portal via mobile app.
How will Medikyu help in tracking my health regimen?
Medikyu brings simplicity to your health regimen, improving dosing habits to your vitamins and medications. Underusing, overusing, and forgetting your pills can have severe consequences on your health. Approximately 50% of Americans don’t take medicine as prescribed, resulting in emergency room visits and medical procedures that could be avoided. Our app provides additional protection with insights on your consumption, as well as notifications when it's a time for you or a loved one to take a pill.